Single Phone Ticket

A Phone Ticket can be used to resolve a support query via email and phone during normal business hours and will expire 1 month from the date of purchase. If the issue requires remote server access, a Phone Ticket is necessary. After purchasing a Phone Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. Support tickets are answered in the order they are submitted with an initial response typically within four business hours.

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