Installation and Upgrade Support

An Installation and Upgrade Ticket can be used for assistance with installing or upgrading a product and will expire within 1 months from the date of purchase. After purchasing an Installation and Upgrade Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. NOTE: Installation and Upgrade Tickets do not cover setting up failover or load balancing for any products as these types of set up are generally very specific and customized based on customer needs.