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On Demand Support

Single Email Ticket

An Email Ticket can be used to resolve a support query via email during normal business hours and will expire 1 month from the date of purchase. After purchasing an Email Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. Support tickets are answered in the order they are submitted with an initial response typically within four business hours.

Single Phone Ticket

A Phone Ticket can be used to resolve a support query via email and phone during normal business hours and will expire 1 month from the date of purchase. If the issue requires remote server access, a Phone Ticket is necessary. After purchasing a Phone Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. Support tickets are answered in the order they are submitted with an initial response typically within four business hours.

Installation and Upgrade Support

An Installation and Upgrade Ticket can be used for assistance with installing or upgrading a product and will expire within 1 months from the date of purchase. After purchasing an Installation and Upgrade Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. NOTE: Installation and Upgrade Tickets do not cover setting up failover or load balancing for any products as these types of set up are generally very specific and customized based on customer needs.

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