On Demand Support

Please select from one of the following options:-

  • Single Email Ticket

    An Email Ticket can be used to resolve a support query via email during normal business hours and will expire 1 month from the date of purchase. After purchasing an Email Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. Support tickets are answered in the order they are submitted with an initial response typically within four business hours.

  • Single Phone Ticket

    A Phone Ticket can be used to resolve a support query via email and phone during normal business hours and will expire 1 month from the date of purchase. If the issue requires remote server access, a Phone Ticket is necessary. After purchasing a Phone Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. Support tickets are answered in the order they are submitted with an initial response typically within four business hours.

  • Minor Upgrade

    Minor Upgrade of the Online Digital Platform (ODP) Product to next minor version of the software. Note: This does not cover the SILicone Product.

  • Major Upgrade - Version 6.6

    Major Upgrade of the Online Digital Platform (ODP) Product to version 6.5+ of the software. Note: This does not cover the SILicone Product.

  • Pegboard Visio Shapes

    Pegboard Visio Shapes, Examples, Build Reports and Documentation.

  • Installation and Upgrade Support

    An Installation and Upgrade Ticket can be used for assistance with installing or upgrading a product and will expire within 1 months from the date of purchase. After purchasing an Installation and Upgrade Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. NOTE: Installation and Upgrade Tickets do not cover setting up failover or load balancing for any products as these types of set up are generally very specific and customized based on customer needs.

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